Form of return
The refund is made within the "My Account" section. Look for the order that you want to return and click "Return product". Follow the steps.
- Printed confirmation of the refund has been sent to you by mail.
- Uses the same package that you received in your order or one similar to it.
- Prepares the items to be returned, unused, with packaging and original labeling.
- Includes inside the box the confirmation of the return that you printed.
You can return the products within 15 business days from the time you receive your order, provided it has not been used. Please contact us through the form on the web. We'll contact you and we will send the return sheet of the product.
If the product is defective or we make a mistake, we pay the shipping and will resend the correct product without additional costs or will refund the money you paid for the product.
If the product you return because you don't like or doesn't convince you, we will refund the cost of the product less shipping costs (5,99€).
Once we have received the product and verified that everything is correct, will the credit card with which you pay, to your account payapl or c/c since you have made the payment at the time we receive the returned product. In this latter case, you must send us the number of c/c in order to make the transfer of the refund
The underwear products such as swimwear, culottes or trishorts or tritrajes may not be returned for hygiene reasons.
Electronic products such as gps, heart rate monitors, bracelets alive...nor can be returned once they have been activated.